We understand that making purchases online involves a great deal of trust on your part; we take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the personally identifiable information ("PII") you provide us. (PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address.)
As a visitor to GoNow's Website, www.GoNow.aero, you have the right to understand our information privacy practices prior to providing GoNow.aero with any of your PII.
What information we collect
GoNow.aero only collects PII that you voluntarily provide to us.
How we use your information
GoNow.aero uses your PII only for the purpose of responding to and fulfilling your requests for GoNow.aero travel products and services.
Who we share your information with
GoNow.aero will only share your PII with our authorised travel service providers, and only as necessary in order to complete a transaction that you specifically request. GoNow.aero does not sell or rent your PII to anyone.
How you can control the use of your information GoNow.aero provides you with choice and control over the collection and use of your PII, as well as a means of updating, correcting, or removing any PII stored in your customer profile.
How you can decide what marketing communications you'll receive GoNow.aero provides you with the opportunity to specifically choose the promotional marketing communications you wish to receive from GoNow.aero. If you choose not to receive any of the promotional email services that GoNow.aero provides, then GoNow.aero will only send you email that relates to a specific travel purchase you have made on GoNow.aero.
How we protect your information To ensure the confidentiality of your PII, GoNow.aero uses leading security technology and procedures. By providing you with this Privacy Statement, GoNow.aero is pledging our continued commitment to protecting the information you provide us.
This GoNow.aero Privacy Statement discloses the information privacy practices for GoNow's Website, www.GoNow.aero. The GoNow.aero Website is intended for use by residents of any State that are over 18 years of age.
Information collected about you GoNow.aero collects personally identifiable information ("PII") about you that you specifically and voluntarily provide. PII includes information that can identify you as a specific individual, such as your name, phone number, or email address. Although you are required to register as a registered user of GoNow.aero in order to use selected travel planning tools, and some PII is needed in order to process and fulfill travel requests, many areas of GoNow.aero can be accessed without providing any PII.
On all GoNow.aero pages that collect PII, we specifically describe what information is required in order to provide you with the product or service you have requested.
At present, GoNow, Ltd. centralises its records of PII for all GoNow operations, including GoNow.aero, in the United Arab Emirates. As a consequence GoNow.aero may perform some of its data processing of your PII outside of a user's resident State. To do this, GoNow may transfer your PII internationally to other countries including the United Arab Emirates. Some of the countries may have laws that protect your PII, some may not. GoNow.aero will protect your PII no matter where we process or store your data by following this privacy statement. By becoming a registered user of GoNow.aero you give your consent to this transfer of your PII.
GoNow.aero collects PII when you:
Become a GoNow.aero registered user
Purchase travel services
Participate in a survey, contest, or sweepstakes
Contact GoNow.aero
Registered user information GoNow.aero collects your Registered user ID, password, and email address when you register to become a user of our Website.
Travel purchase information GoNow.aero collects the billing address of the credit card that is used to purchase travel and/or Credit Points. We will also collect credit card information, including card number, card type, cardholder name, and expiry date, in order to bill you for travel purchased through GoNow.aero.
Surveys, contests, and sweepstakes information Occasionally, GoNow.aero may offer our registered users and site visitors an opportunity to participate in a survey, contest, or sweepstakes. Information collected by GoNow.aero when you participate in a survey, contest, or sweepstakes may include your full name, email address, and street address.
Contacting GoNow.aero GoNow.aero collects PII such as your full name, Registered user ID, email address, and/or contact number whenever you submit a question or suggestion, or request assistance with viewing your itinerary, logging on to GoNow.aero, or accessing your account.
Our partners GoNow.aero has partnered with reputable third parties to offer our registered users and site visitors a variety of products and services. All travel services throughout GoNow.aero that are provided by a third-party partner are described as such. Although we only work with reputable third parties, our business partners may have different privacy policies and practices tha GoNow.aero. We encourage you to review our business partners' privacy policies to further understand their procedures for collecting, using, and disclosing your information.
Other information we collect Some information is collected automatically every time you visit GoNow.aero. GoNow.aero collects information about your computer and assigns you a "cookie" (a small, unique identifier text file) when you visit GoNow.aero. You do not provide this information. It is collected automatically as a means of supporting your visit to our site. This cookie does not contain any PII.
Cookies and other Web technologies As a registered user or visitor to GoNow.aero you will be assigned a permanent cookie file on your computer's hard drive. You can always choose to not receive a cookie file by enabling your Web browser to refuse cookies or prompt you before accepting a cookie. Be advised that, by refusing to accept a cookie, you will not be able to access many travel services and planning tools offered by GoNow.aero.
When you login to the GoNow.aero Website, reserve or purchase travel, or use selected travel planning tools, GoNow requires you to sign in as a registered user, using your Registered user ID and password. Once you sign in as a GoNow.aero registered user, we record the Registered user ID and the name on the registered user account in the cookie file on your computer. We may also record your password in this cookie file if you checked the box entitled "Save this password for automatic sign-in." Your Registered user ID, password, and the name on your registered user account is stored in the cookie file as encrypted data, so no one can view the information it contains by obtaining unauthorised access to your computer. Permanent cookie files remain on your computer's hard drive until you manually delete the file.
Computer information GoNow.aero collects certain technical information from your computer each time you request a page during a visit to GoNow.aero. This information is collected from your computer's Web browser and may include your IP address, operating system, Web browser software (i.e., Netscape Navigator or Internet Explorer), screen resolution, and referrer Website. Wireless users: Please check with your wireless company if you are using your cellular phone to access the Internet to understand whether PII may be used to identify you.
Use of your information Information collected on GoNow.aero may be used to:
Register you as a GoNow.aero registered user
Plan and purchase travel
Notify you of travel changes
Notify you of new or unique travel opportunities, special deals or promotions that are available on GoNow.aero
Send you promotional emails regarding other companies' products or services
Respond to your questions or suggestions
Improve the quality of your visit to our site
Registered user registration information When you register to become a registered user of GoNow.aero, we use your information to create your registered user account. You will then receive a "Welcome to GoNow.aero" email that contains your Registered user ID and describes the benefits of using GoNow.aero for planning and purchasing your travel needs.
Travel planning and purchase Information collected when you complete your traveller profile is used to confirm and process your travel reservation. In addition, information collected from you when you purchase travel is used to bill your credit card and deliver your travel itinerary, either electronically or through the mail.
Travel Alerts notification In the event your travel plans are disrupted because of mechanical, weather, or carrier business conditions, GoNow.aero may send you an email notification to inform you of these conditions and help you make alternative travel arrangements.
Email notifications If you chose to receive communications from GoNow.aero about special promotions when registering as a GoNow.aero registered user, we may use your email address to send you communications about surveys, contests, sweepstakes, promotions, flight specials, Before You Go information, or other travel opportunities on GoNow.aero and its marketing partners. We may use your email address or telephone number to contact you about changes to your purchased travel itinerary.
Responses to your questions or suggestions We will use your email address or telephone number to respond when you submit a question or suggestion, or request assistance with viewing your itinerary, logging on to GoNow.aero, or accessing your account.
Improving the quality of your visit to our site We collect information about your computer (not your name, address, email address, or telephone number) through your permanent cookie file for the purpose of assessing the effectiveness of site content and traffic. This data allows us to improve the quality of your visit by streamlining your ability to navigate the site and develop featured programmes and content that will be of interest to our registered users and site visitors.
Sharing your information GoNow.aero does not sell or rent your PII to anyone.
Service providers We only provide information about travel either reserved or purchased on GoNow.aero to third parties that provide services or functions on behalf of GoNow.aero. Our service providers need information about your traveller profile, as well as your credit card information, to process and confirm your travel reservation. These service providers will disclose information about your traveller profile to hotel, airline, cruise, and/or car hire suppliers whose products you have purchased. Like any other travel agent, this information must be shared with our travel suppliers to confirm your reservation and travel preferences. Although GoNow.aero offers travel products from hotel, aviation, and car hire suppliers that are reputable companies, we have not placed limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the information privacy practices of any travel suppliers whose products you purchase on GoNow.aero. In addition, these travel suppliers may also contact you as necessary to obtain additional information about your confirmed reservation.
GoNow.aero will occasionally share aggregated information with our service providers. This information does not contain any PII and is used to develop featured programmes and content that will be of interest to our registered users and site visitors.
In the event that you make a new, or update an existing, travel reservation by calling our call centre number, your information may be accessed by a third-party service provider, as necessary, to respond to your request for customer service.
GoNow.aero may contract a reputable third-party to facilitate the distribution of survey, promotion, or sweepstakes programs. Upon completion of these projects, all information is returned to GoNow.aero.
Our legal obligations GoNow.aero may be required by law to disclose information you have provided in obtaining our travel products or services in the good-faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on GoNow or the site; (b) protect and defend the rights or property of GoNow, the site or the users of, and (c) act under exigent circumstances to protect the personal safety of users of GoNow, the site or the public.
Other Websites There are several places throughout GoNow.aero that may link you to other Websites that do not operate under GoNow.aero information privacy practices. When you click through to these Websites, GoNow.aero information privacy practices no longer apply. We recommend that you examine the privacy statements for all third party Websites to understand their procedures for collecting, using, and disclosing your information.
Communications from GoNow.aero Registered users will receive communications from GoNow.aero when they:
Sign up to become a GoNow.aero registered user
Purchase travel
Elect to receive other special promotional marketing communications
Win a contest or sweepstake
Contact GoNow.aero with questions/suggestions
Sign up to become a GoNow.aero registered user When you sign up as a new GoNow.aero registered user, you will receive a "Welcome to GoNow.aero" email. This email contains your Registered user ID and describes the benefits of using GoNow.aero for planning and purchasing your travel needs.
Purchase travel Each time you purchase travel through GoNow.aero, or change or cancel a confirmed travel reservation, you will receive confirmation of your travel itinerary via email. In the event that your travel plans are disrupted because of mechanical, weather, or carrier business conditions, GoNow.aero may contact you to inform you of these disruptions and help you make alternative travel arrangements.
Elect to receive special promotional marketing communications As a registered GoNow.aero registered user, you will occasionally receive emails notifying you of special promotions or other travel news. Special promotional emails are intended to inform you of new or unique travel opportunities or special deals that are available on GoNow.aero.
Request customer support or submit questions/suggestions When you request assistance with viewing your itinerary, logging on to the GoNow.aero Website, or accessing your account, we will respond to you via email or telephone.
Protecting your information We want our registered users and site visitors to feel confident about using GoNow.aero to plan and purchase their travel, so we are committed to protecting the information we collect. GoNow.aero has implemented a security programme to keep information that is stored in our systems protected from unauthorised access. Currently, GoNow.aero only stores the information you provide when registering to become an GoNow.aero registered user, purchase travel, or use selected travel tools.
Our systems are configured with data encryption, or scrambling, technologies, and industry-standard firewalls. When you send personal information to GoNow.aero over the Internet, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.
Changes to the GoNow.aero Privacy Statement This Privacy Statement was produced and posted on GoNow.aero on 01 December 2009. GoNow.aero reserves the right to modify or amend this Privacy Statement at any time and for any reason. If there are material changes to this statement or in how GoNow.aero will use your PII, GoNow.aero will prominently post such changes prior to implementing the change.
Regardless of later updates, we will abide by the information privacy practices described in this Privacy Statement at the time you provided us with your information.
If you have questions about our Privacy Statement, please email us.
Contacting GoNow.aero We want to make sure you have control over your online travel experience as a GoNow.aero customer, from planning and purchasing your travel to protecting your personal information.
GoNow.aero customer service travel agents are ready to help with your GoNow.aero travel concerns seven days a week. When you need help, use our feedback form.
We will do our best to respond to your request for assistance or other questions about GoNow.aero within 24 hours.
In addition, you may directly contact the travel supplier at the phone number or address provided on your travel itinerary.